Refund Policy

1 Refund Eligibility Criteria

thalionveraqi offers refunds for our financial analysis education programs under specific circumstances. We want you to feel confident about your investment in professional development, so we've designed our refund policy to be fair and straightforward.

• Program access must be requested within 14 days of purchase for full refund consideration
• Less than 25% of course materials have been accessed or downloaded
• No completion certificates have been generated for the purchased program
• Technical issues preventing access that cannot be resolved by our support team
• Duplicate purchases made in error within the same billing period

2 Refund Process and Timeline

Our refund process is designed to be efficient while ensuring proper verification. Here's exactly what happens when you request a refund:

To initiate a refund, send an email to our customer service team with your order number, purchase date, and reason for the refund request. We'll acknowledge your request within one business day and begin the review process immediately.

3 Payment Method Considerations

Refunds are processed back to the original payment method used for purchase. Different payment methods may have varying processing times:

• Credit and debit cards: 3-5 business days after processing
• PayPal: 1-2 business days after processing
• Bank transfers: 5-7 business days after processing
• Digital wallets: 1-3 business days after processing

Please note that international transactions may require additional processing time depending on your bank's policies and currency conversion requirements.

4 Special Circumstances and Exceptions

We understand that sometimes unique situations arise. Our team reviews each refund request individually and may consider exceptions to standard policy in cases involving:

• Medical emergencies that prevent program completion
• Significant changes to announced program content or structure
• Technical platform issues lasting more than 72 hours
• Billing errors or unauthorized charges

For situations not covered by our standard refund policy, contact our customer service team to discuss your specific circumstances. We're committed to finding fair solutions that work for everyone.